FAQQuestions and Answers

Common Queries and Questions

We have tried to cover all of the most common queries and questions below, but we cannot cover every evenuality, as such if there is a question which is not covered, then please feel free to contact us using the button below - thanks

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  • Who is the service for? +

    We offer activities for people with learning and physical difficulties.We use teaching methods that can adapt to meet the learning need with a non-confrontational approach
  • What age groups do you work with? +

    We work with adults 18 years+ this is because there is a gap in services for people who have completed all formal educational routes.
  • How much does it cost? +

    From £7.00 per hour.
  • Can I come for just a few hours a day? +

    Yes, we offer activities from 2-6 hours a day.
  • How do I pay? +

    You will be invoiced once a month, so you will need to set up a standing order. We will provide you with all the information and support you need to do this. Alternatively, your social worker will guide you as to the best way forward when paying for services.
  • What is an I.T.P? +

    An I.T.P is an individual training programme. This means you have your own bespoke programme that is designed to fully meet your needs. We encourage personalised learning. We review regularly and offer you the opportunity to make choices.
  • Do you run courses? +

    No, we run individual programmes with the exception of pottery, dance and drama. However, even in these sessions we encourage people to work as individuals creating different projects and art pieces.
  • Will I have to have an interview or assessment before using your services? +

    Yes we have very informal interviews called ‘taster sessions’. During these sessions we find out as much as we can to put your I.T.P together. We speak to you and if you are happy to carers, family members, Independent Futures Workers and schools/colleges. It’s really important that we get all of this information together, as this ensures that your needs are met and we are working to the desired outcomes necessary for you to move on in life.
    We then assess your learning styles, needs and levels before fully putting your programme together.
  • Are the staff insured, qualified and DBS checked? +

    Staff come from a background of teaching in colleges with the exception of dance. All of our staff are qualified teachers and we have one member of staff who is a qualified learner support. We have one volunteer who shortly will join our staff and she will be training on the job to qualify as a support worker.
    Our organisation is fully insured and all staff have been DBS checked.
    This information is available on request.
  • Do you have procedures that I need to know about? +

    We have policies that ensure we operate safely. These policies set out our general approach and commitments together with arrangements we have put in place. All policies can be viewed upon request.
  • What days do you operate? +

    We operate five days a week Monday to Friday including Thursday evening.
  • What time do you start and finish? +

    We plan start and finish times around your individual needs.
  • Do you offer transport? +

    Yes we do, contact us to discuss details.
  • Can I speak to other parents about your service? +

    Yes we have a blog on our website which allows you to comment and see others peoples comments about our services.
  • Do you have any job vacancies? +

    We are currently fully staffed and have no vacancies for staff or volunteers at the moment.
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Our Partners

We partner with several organisations, some of which are below

Dove Service - counselling and support
Staffordshire University - open your mind
Stafford Gatehouse Theatre
The Northfield Centre Stafford
Prince's Trust - inspiring young lives


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